Policies

  • The manufacturer warrants that it's products will be free from manufacturing defects for a period of two (2) years from the date of receipt. This Limited Warranty is provided to the original purchaser only and does not apply to accidental damages, or damages due to alteration, misuse, improper installation, normal wear and tear, exposure to the elements, fire, water, or acts of God. Fading from extensive exposure to sunlight is a normal occurrence and is not covered under this Limited Warranty. The obligation of the manufacturer is limited to the repair or replacement of the defective products. For warranty claims during the first 12 months from the date of receipt, the manufacturer will pay for shipping costs to repair or replace warranted products. For warranty claims within 13-24 months, customer will be responsible for shipping costs. Motorized products and remote controls are warranted for a period of one (1) year from the date of receipt. In the event that any part or provision of this Limited Warranty shall conflict with any present or future law, statute, ordinance, regulation or ruling, the latter shall prevail; provided the part or provision of this Limited Warranty affected shall be curtailed and limited only to the extent necessary to bring it within the requirements of law, and all other parts and provisions of this Limited Warranty shall remain in full force and effect. In compliance with the latest manufacturing and product safety guidelines, the manufacturer includes with each product: warning tags, warning labels, safety guidelines, installation instructions, and safety devices. The installer must adhere to the installation instructions, warning tags, warning labels, and safety guidelines, and must install any and all safety devices provided by the manufacturer. It is the responsibility of the installer, as well as the purchaser and/or end user, to see that all safety guidelines are followed and all safety devices are properly installed and used according to the manufacturer's installation instructions and safety guidelines, and remain so throughout the life of the product. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER OBLIGATIONS, LIABILITIES AND WARRANTIES, EXPRESSOR IMPLIED. IN NO EVENT SHALL THE MANUFACTURER, OR ITS DISTRIBUTORS AND RETAILERS, BE LIABLE OR RESPONSIBLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR OTHER DIRECT OR INDIRECT DAMAGE, LOSS, COST, EXPENSE, OR FEE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THIS MAY NOT APPLY TO YOU. IN NO EVENT SHALL THE MANUFACTURER'S LIABILITY EXCEED THE COST OF THE PRODUCT.

  • We are committed to providing our valued customers with the best prices possible.

    Please read the following policies carefully to understand how Our Best Price works:

    Price Matching + 5%.

    If you find a lower advertised price for the same or comparable product on a competitor’s website or printed ad, we will match that price and beat it by an additional 5%.

    Qualification Details:

    The competitor’s price must be for the same product.

    The competitor's quote must be sent or seen at the time of the price match request.

    We reserve the right to verify the competitor's advertised price, product details and specifications, product availability, production time, and shipping time.

    To protect our workers and customers, Just Add Shutters, inc does reserve the right to refuse service.

  • We kindly accept:

    Cash

    Credit Card (with 3.6% fee)

    Check

  • All our products have different estimated production times. Blind orders cannot be changed or cancelled after the order is placed. Products with estimated production times of 10 or more business days may be changed or cancelled if you contact us within 1 business day (Monday-Friday) from the date your order was placed. Orders cannot be changed or cancelled after 1 business day and unless the cancellation is due to a backorder, production delay, or material delay. The handling fee is non-refundable. Deposits are also non-refundable.

  • All of our products are custom made to order and production will not begin before your Deposit is received. Your credit card will be charged at the time your order is placed. To prevent common mistakes and ensure accuracy, we review every order prior to production. If we have questions or concerns, your order will be placed on hold and a we will contact you right away. Production normally begins the day after your order is placed and production times vary from product to product.